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Amoebic Works of Art

By Suresh Lulla

20-09-2018  1 Comments

Pot holes in Mumbai: A Quality Perspective

PROBLEM DEFINITION

At a recent Mumbai First governing board meeting, I was pronounced “guilty” for not improving the Quality of pot holes in Mumbai! I sheepishly smiled. The board was right.

Yes, Mumbai First must do something. So, I reflected on the fundamentals:
» Who defines Quality? The customer. In this case, the citizens of Mumbai.
»  What is Quality? Fitness for use. In this case, use of the pot holes by the citizens of Mumbai.

This leads to the question, does Mumbai have a culture for Quality? In my view, the habit of extraordinary tolerance by citizens, nurtures pot holes in Mumbai.

So, the original question requires disruptive thinking. It is..

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Shrink the Mountains of Waste

By Suresh Lulla

08-02-2018  1 Comments

We are a rich nation. We can afford waste…. Mountains of waste.

This waste is created by governments, organizations, institutions, households and individuals. In this prioritized order.

Let’s focus on organizations – manufacturing and services. The waste generated by these organizations is typically one-third their total cost. Was..

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