Ans. This is a thousand mark excellence model whereas getting an ISO would ensure that the organization is at the 200 mark level.

Ans. Like all team activity working for the award enables the human resource in the organization to work on a common platform. Thus improving motivation, commitment and team spirit.

Ans. Self-evaluation is not necessarily a prerequisite, while it does help to know where the organization stands, applying for the award and getting an external evaluation has its own benefits of getting a new perspective.

Ans. The USP of this award is that it encourages organizations in a positive manner by highlighting and showcasing their best practices.

Ans. Hundreds of organizations, both large and small, use the RBNQA criteria as a guideline for improvement. Most of these organizations are not focused on winning the IMC Ramkrishna Bajaj National Quality Award – their objective is to achieve a better run organization, not a trophy.

The real benefits are:

  • More satisfied customers
  • Happier employees
  • Increased sales, profits, and market share
  • Long-term survival

Ans. Not necessarily. Though some applicants have done so. Quite often organizations have to apply 2 to 3 times before they reach a level of maturity in business excellence. It helps to implement the improvements given in the feedback report.

Ans. The ISO 9001:2000 criteria should be viewed as a subset of the RBNQA criteria. The ISO criteria are worth about 200 of the possible 1000 points in the RBNQA criteria. Most of the areas addressed in the ISO criteria are covered in the RBNQA criteria “category 6.0:Process Management”. It is possible to achieve a good score in category 6.0 of the RBNQA criteria without being ISO-certified. The ISO criteria are very prescriptive about the systems and documentation that must be in place. RBNQA on the other hand, is less specific. Companies that demonstrate that effective systems are in place to control key processes and improve supplier performance can still score well in RBNQA criteria category 6.0, even if they don’t use the ISO approach.

Ans. The criteria are written to assess an entire company or a single business unit. To use the RBNQA criteria to evaluate your facility or department, you need to translate slightly. It is helpful to look at your department or facility as a separate company. Imagine that everyone in your department left the company and formed an organization that sells your services back to the company. From this perspective it is easier to determine who your customers are, and what products/services you provide for them.

Ans. The IMC Quality Cell can help by making presentations to the top management on the process and benefits for applying for the awards. It can give opportunities to go through applications of past winners, it can also guide in a macro manner the teams which are focusing on the award and finally it can provide a list of consultants who can be approached to guide the organization in detail.