(91-22) 2204 6633, 2202 5438 mayad@imcrbnqa.com
“HDFC” as a brand is synonymous with quality service. As an organisation, we have consciously opted to create our own qualitystandards. The exercise of putting together the Application Report for the IMC Ramkrishna Bajaj National Quality Award gave us an opportunity to reflect upon our past experiences in our critical business processes and atthe same time plan and execute our strategies. The training of our team members, the evaluation process and the feedback session were unique and rigorous. It is highly recommended for organizations pursuing their journey of excellence and intending to compete with the best with intentions of becoming truly “World Class”.
Deepak Parekh, Chairman, HDFC Limited
In the Tata Group, we follow the Tata Business Excellence Model (TBEM) which, like the RBNQA, is based on the Malcolm Baldrige Award process. In my previous organization - Tata Chemicals, we had decided that while we apply as an integrated enterprise for TBEM, we would have our main sites apply separately for RBNQA. Over the years from 2002 to 2007, both our critical sites Mithapur in Gujarat and Babrala in UP charted their Business Excellence journey using the assessment process of RBNQA, and won the Commendation Certificate, Certificate of Merit, the RBNQA Award, and finally by 2006 and 2007 respectively, both Mithapur and Babrala won the Asia Pacific Quality Award. The year 2007 was also the year when Tata Chemicals won the coveted JRDQV award in TBEM. Through this process Tata Chemicals got valuable feedback at the sites level, which helped them become higher performing, and this complemented the journey that we undertook through TBEM at an enterprise level.
Today, being a member RBNQA Quality Improvement and Technology Committee, it is my privilege and honour to give back to the institution that has helped many organizations, both large and small, to chart out their paths towards higher performance and move ahead in their unending journey towards business
Mr. Vivek Talwar, Chief – Business Excellence & OT The Tata Power Company Ltd
The award process has benefited the Indian industry in tangible and intangible ways. The criteria provides organizations a robust checklist on how to identify where they are and how to proceed further in the excellence journey.
Mr. Mukesh Ambani, Chairman & Managing Director Reliance Industries Ltd.
It was an honour to receive the IMC Juran Quality Medal, one of the foremost quality accolades. I owe this award to my colleagues at the Mahindra Group, who have made quality a way of life. At the Mahindra Group, Quality is a continuous process. Our definition of the term Quality goes beyond its conventional use to describe an attribute of products and services – it encompasses the quality of our management and businessprocesses. We have therefore devised the Mahindra Quality Way, which provides companies in the Group a standardized approach to continuouslyand systematically improving key management and business processes with the objective of fulfilling the needs of all stakeholders.
Anand Mahindra, Vice-Chairman & Managing Director, Mahindra Group
Vidya Devi Jindal School, or VDJS, is a premier residential school for girls located near Hisar city Haryana, India founded in 1984. Late O. P. Jindal Ji, former minister of Haryana Government, philanthropist, industrialist of Haryana had a vision for creating a girls' residential school in Hisar.
Our school has consciously opted to create our own quality standards in the field of education. The philosophy of the school is to develop the potential of every student so that she becomes a beacon of social renewal and empowerment. "At VDJS a girl grows from being an individual into an institution who is the anchor of other institutions such as family, the economy, and society. The exercise of putting together the Application Report for the IMC Ramkrishna Bajaj National Quality Award gave us an opportunity to reflect upon our past experiences in our critical processes and at the same time plan and execute our strategies. The training of our team members, the evaluation process and the feedback session were unique and rigorous. "IMC RBNQA model covers the entire organization including all stakeholders. Followed religiously for a few years makes the organization sustainable and growth oriented over a span of years. The criteria, core values, and concepts clubbed with systematic processes yield the results taking the organization towards Excellence.
Neelam Rai, Principal Vidya Devi Jindal School, Hisar
IMC Ramkrishna Bajaj Quality Award 2014 in health care category by the IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA) Trust– a joint initiative of the Indian Merchants' Chambers and the House of Bajaj has given the National recognition to the exemplifying performance of Sankara Eye Care Institutions, India.
Sankara's recognition for best practices and quality systems in healthcare was even more gratifying and noteworthy given the presence of the best of hospitals along with 500 other organizations across the length and breadth of the country contending for the National recognition.
As a winner of the IMC RBNQA award, Sankara has achieved eligibility to apply for the Global Performance Excellence Award, the only formal global recognition of Performance Excellence. Winning this award reinforced the organization's resolve in aligning with the mission and vision to continue being world-class and providing quality eye-care for all.
Dr R V Ramani, Founder & Managing Trustee Sankara Eye Care Institutions, Unit of Sri Kanchi Kamakoti Medical Trust
Hinduja Hospital’s vision is ‘Quality Healthcare for All’ and we believe in continuous quality improvement to provide our customers with the best possible care.
We were the 1st Healthcare organization to be awarded the ‘IMC Ramakrishna National Quality Award’ way back in 2007 and again in 2014 we were awarded the ‘IMC Ramakrishna National Quality Performance Excellence Award in Healthcare’.
This award helped us put into perspective all the quality activities that our organization has undertaken, and highlighted various initiatives done by the support areas which otherwise may not have come to light. It also helped us structure our activities in a manner which was easy to evaluate our performance to enable us to strive towards perfection.
The IMC Ramakrishna National Quality Award is a great accolade for us, and one that recognises all the effort that everyone at our organization takes towards excellence in patient care. Even as we continue to work towards improving quality and patient centric care, this award gives us more credibility and builds on our hospital’s vision.
Joy Chakraborty, Chief Operating Officer P D Hinduja Hospital, Mumbai