Testimonials
Deepak Parekh
Chairman HDFC Limited
“HDFC” as a brand is synonymous with quality service. As an organisation, we have consciously opted to create our own qualitystandards. The exercise of putting together the Application Report for the IMC Ramkrishna Bajaj National Quality Award gave us an opportunity to reflect upon our past experiences in our critical business processes and atthe same time plan and execute our strategies. The training of our team members, the evaluation process and the feedback session were unique and rigorous. It is highly recommended for organizations pursuing their journey of excellence and intending to compete with the best with intentions of becoming truly “World Class”.
Mr. Vivek Talwar
Chief – Business Excellence & OT The Tata Power Company Ltd
In the Tata Group, we follow the Tata Business Excellence Model (TBEM)  which, like the RBNQA, is based on the Malcolm Baldrige Award process. In  my previous organization -  Tata Chemicals, we had decided that while we  apply as an integrated enterprise for TBEM, we would have our main sites  apply separately for RBNQA. Over the years from 2002 to 2007, both our  critical sites Mithapur in Gujarat and Babrala in UP charted their  Business Excellence journey using the assessment process of RBNQA, and won the Commendation Certificate, Certificate of Merit, the RBNQA Award, and  finally by 2006 and 2007 respectively, both Mithapur and Babrala won the  Asia Pacific Quality Award. The year 2007 was also the year when Tata  Chemicals won the coveted JRDQV award in TBEM.  Through this process Tata Chemicals got valuable feedback at the sites  level, which helped them become higher performing, and this complemented  the journey that we undertook through TBEM at an enterprise level.

Today, being a member RBNQA Quality Improvement and Technology Committee, it is my privilege and honour to give back to the institution that has helped many organizations, both large and small, to chart out their paths  towards higher performance and move ahead in their unending journey  towards business

Mr. Mukesh Ambani
Chairman & Managing Director Reliance Industries Ltd.
The award process has benefited the Indian industry in tangible and intangible ways. The criteria provides organizations a robust checklist on how to identify where they are and how to proceed further in the excellence journey.
Anand Mahindra
Vice-Chairman & Managing Director, Mahindra Group
It was an honour to receive the IMC Juran Quality Medal, one of the foremost quality accolades. I owe this award to my colleagues at the Mahindra Group, who have made quality a way of life. At the Mahindra Group, Quality is a continuous process. Our definition of the term Quality goes beyond its conventional use to describe an attribute of products and services – it encompasses the quality of our management and businessprocesses. We have therefore devised the Mahindra Quality Way, which provides companies in the Group a standardized approach to continuouslyand systematically improving key management and business processes with the objective of fulfilling the needs of all stakeholders.
Neelam Rai Principal Vidya Devi Jindal School, Hisar
Vidya Devi Jindal School, or VDJS, is a premier residential school for girls located near Hisar city Haryana, India founded in 1984. 
The exercise of putting together the Application Report for the IMC Ramkrishna Bajaj National Quality Award gave us an opportunity to reflect 
upon our past experiences in our critical processes and at the same time 
plan and execute our strategies. The training of our team members, the evaluation process and the feedback session were unique and rigorous. 
"IMC RBNQA model covers the entire organization including all stakeholders. Followed religiously for a few years makes the organization sustainable and 
growth oriented over a span of years.  The criteria, core values, and concepts clubbed with systematic processes yield the results taking the organization 
towards Excellence.

Ranjna Jangra Principal Birla School, Kalyan
The criteria set by the prestigious IMC Ramkrishan Bajaj National Quality Award are very comprehensive and allow the organization to look 
minutely  into every area in terms of quality. The best part is the feedback report provided to the organization with its strengths and areas of improvements. 
The whole process is very enriching and a great learning experience. All those organizations who wish to genuinely grow all round with quality must go through 
this journey of excellence.


Ranjna Jangra Principal Birla School, Kalyan
The criteria set by the prestigious IMC Ramkrishan Bajaj National Quality Award are very comprehensive and allow the organization to look 
minutely  into every area in terms of quality. The best part is the feedback report provided to the organization with its strengths and areas of improvements. 
The whole process is very enriching and a great learning experience. All those organizations who wish to genuinely grow all round with quality must go through 
this journey of excellence.


T Karunanithi Site President Reliance Industries Limited, Hoshiarpur Manufacturing Division
The IMC RBNQA criteria guidelines provide the organizations with a systematic tool for introspection and self – assessment. This is the direct benefit to 
all applicants during the application writing stage. This is followed by the consensus meeting wherein the applicant organization gets an opportunity to 
interact face to face with the RBNQA Examiners. This stage provides for critical clarifications and exchange of views between the Applicant and the Team of Examiners.
 This unfolds further learning opportunities. Subsequently, the site visit stage provides ample scope for the applicant organization and its workforce to learn from
 the Examiners through intense interaction. Moreover, this stage helps improving the sense of pride, ownership mindset, teamwork and enthusiasm among the members 
of the workforce. 

Winning the prestigious IMC RBNQA Award is a dream come true for RIL, Hoshiarpur Manufacturing Division. This has given the team members the due satisfaction of 
achieving Rewards and Recognition for their hard work. It has also catapulted the eagerness of our workforce members to achieve farther heights in our journey 
towards Business and organizational Excellence and set better benchmarks for others to emulate. 

Dr N V Ramakrishna JSW Steel Ltd, Toranagallu
IMCRBNQA follows a very rigorous and professional assessment process. JSW has greatly benefited by participating and the interaction with 
assessors and their detailed feedback report on our performance and best practices on our product and process.  We looked internally the process capability 
of our finishing line. The RBNQA  model has useful and synergised in our Deming journey. We strongly feel that any organization who is pursuit of excellence must 
get an independent perspective on his/her organization through participation in the assessment process conducted by IMCRBNQA, Mumbai.

Sachin Garg Head – Strategy & Business Excellence (CQH) Tata Housing Development Company Ltd

IMCRBNQA follows a very rigorous and professional assessment process. JSW has greatly benefited by participating and the interaction with 
assessors and their detailed feedback report on our performance and best practices on our product and process.  We looked internally the process capability 
of our finishing line. The RBNQA  model has useful and synergised in our Deming journey. We strongly feel that any organization who is pursuit of excellence must 
get an independent perspective on his/her organization through participation in the assessment process conducted by IMCRBNQA, Mumbai.

Dr N V Ramakrishna
JSW Steel Ltd, Toranagallu


Tata Housing Development Co. Ltd. (A leading real estate company)  used internal TBEM and external RBNQA assessments year on year as a self-assessment tool to understand
the opportunities for improvement and take actions on establishing various benchmarks in the Indian real estate industry.

The RBNQA criteria and assessment process are deeply ingrained in our workforce and processes, as the company is one of the growing organizations to move higher and faster towards industry leadership. After application of RBNQA criteria and assessment, we improved our product quality, employee engagement and customer satisfaction scores to 85% (Top 2 box). 
The RBNQA process helped us in achieving prestigious Global Performance Excellence Award 2014 in the Services Category by Asia Pacific Quality Organization (APQO), Chicago, Illinois, USA and movement to a 550-650 band score in TBEM assessment process subsequently. The process added immense value to our company and our stakeholders through application of a world class performance excellence framework.